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Home >> Company >> Press Releases >> Telecharge

Press Release Selects ISYS E-Commerce Search Solution to Provide Site Visitors, Call Center Representatives With Rapid Retrieval Capabilities

Official Ticketing Agency for New York City's Theatres Goes Live With ISYS Search Software

DENVER - August 23, 2004 - ISYS Search Software (, a global supplier of enterprise search solutions for business and government, today announced that The Shubert Organization has selected ISYS:web.asp to power the search capabilities for its online ticketing site,

As the official online ticketing agency for many of New York City's theatrical venues, maintains a large knowledge base that includes information on events, performers, venues and more. To ensure its customers have the most intuitive means for quickly locating this information, selected the ISYS:web.asp search solution for public websites. By implementing ISYS:web.asp, site visitors can now rapidly search and retrieve information on the shows that interest them most, whether they search by the title of the production, its author, a performer's name or the venue itself.

"We knew early on in the development of our new website that we wanted to enable our customers to find events using a variety of criteria, so a full-text search engine was paramount in satisfying this need," said Jennifer Tattenbaum, E-Commerce Manager, The Shubert Organization. "After closely reviewing solutions from multiple vendors, we determined that ISYS:web.asp offered the most robust technology, not to mention the flexibility we required to ensure platform compatibility. With this solution in place, our customers can find what they're looking for instantly, even if they only know one of the performer's names. We also believe ISYS will benefit us internally, as it will help reduce the amount of time our call center representatives spend on each call."

In addition to serving the vast New York City theatre community, also provides ticketing services for venues in Boston, Philadelphia, Washington, D.C., and other cities. Visitors to will benefit primarily from ISYS:web.asp's sophisticated relevance algorithm, which enables users to find precisely what they are looking for on the first try. Visitors requiring more advanced options can use ISYS:web.asp's phrase matching, Boolean operators or sorting features.

About ISYS Search Software

Established in 1988, ISYS Search Software is a global supplier of search software for businesses and public sector organisations. The company's award-winning ISYS product suite offers comprehensive search solutions designed to meet the diverse information retrieval and knowledge management needs of organisations operating in a variety of industries, including government, legal, law enforcement and recruitment.

Headquartered in Sydney, Australia, ISYS Search Software also has offices in Chester, UK, and the US, and has distribution arrangements in New Zealand, India, Canada, Hong Kong, South Africa, Holland, Germany and many other countries around the world. The company's customers include Boeing, the United Nations, the National Library of Wales, Deloitte Touche Tohmatsu and QANTAS. More information is available at

Media Contact:
Dave Haucke
ISYS Search Software
303.689.9998 x.232


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