Telecharge.com Selects ISYS E-Commerce Search Solution to
Provide Site Visitors, Call Center Representatives With Rapid Retrieval
Official Ticketing Agency for New York City's Theatres Goes Live With
ISYS Search Software
DENVER - August 23, 2004 - ISYS Search Software (www.isys-search.com),
a global supplier of enterprise search solutions for business and government,
today announced that The Shubert Organization has selected ISYS:web.asp
to power the search capabilities for its online ticketing site, Telecharge.com.
As the official online ticketing agency for many of New York City's theatrical
venues, Telecharge.com maintains a large knowledge base that includes
information on events, performers, venues and more. To ensure its customers
have the most intuitive means for quickly locating this information, Telecharge.com
selected the ISYS:web.asp search solution for public websites. By implementing
ISYS:web.asp, site visitors can now rapidly search and retrieve information
on the shows that interest them most, whether they search by the title
of the production, its author, a performer's name or the venue itself.
"We knew early on in the development of our new website that we
wanted to enable our customers to find events using a variety of criteria,
so a full-text search engine was paramount in satisfying this need,"
said Jennifer Tattenbaum, E-Commerce Manager, The Shubert Organization.
"After closely reviewing solutions from multiple vendors, we determined
that ISYS:web.asp offered the most robust technology, not to mention the
flexibility we required to ensure platform compatibility. With this solution
in place, our customers can find what they're looking for instantly, even
if they only know one of the performer's names. We also believe ISYS will
benefit us internally, as it will help reduce the amount of time our call
center representatives spend on each call."
In addition to serving the vast New York City theatre community, Telecharge.com
also provides ticketing services for venues in Boston, Philadelphia, Washington,
D.C., and other cities. Visitors to Telecharge.com will benefit primarily
from ISYS:web.asp's sophisticated relevance algorithm, which enables users
to find precisely what they are looking for on the first try. Visitors
requiring more advanced options can use ISYS:web.asp's phrase matching,
Boolean operators or sorting features.
About ISYS Search Software
Established in 1988, ISYS Search Software is a global supplier of search
software for businesses and public sector organisations. The company's
award-winning ISYS product suite offers comprehensive search solutions
designed to meet the diverse information retrieval and knowledge management
needs of organisations operating in a variety of industries, including
government, legal, law enforcement and recruitment.
Headquartered in Sydney, Australia, ISYS Search Software also has offices
in Chester, UK, and the US, and has distribution arrangements in New Zealand,
India, Canada, Hong Kong, South Africa, Holland, Germany and many other
countries around the world. The company's customers include Boeing, the
United Nations, the National Library of Wales, Deloitte Touche Tohmatsu
and QANTAS. More information is available at www.isys-search.com.
ISYS Search Software