ISYS product: ISYS:desktop
Organization: BBC Technology
Benefit: Saving hours every week supporting the software
needs of the corporation.
Data indexed: Software documentation for the entire organization
Daily usage: 10 searches per day
Time saving: 11 hours per week
Used ISYS since: May 2003
Kerry Cousins and his team at BBC Technology know the
importance of having powerful and effective software solutions in big
business. That's why he chose ISYS:desktop to manage the BBC's software
The BBC is well known as one of the UK's biggest television
and radio broadcasters. What you may not know is that the BBC has separate
divisions and companies that provide services from media management to
costume design. BBC Technology is one such organization, designing, building
and operating technological solutions for media business.
The number and variety of software applications used
by an organization the size of the BBC is enormous. Cousins' integration
team is responsible for deploying and maintaining software for the BBC
businesses across a network. The team manages the licensing and installation
of thousands of software packages centrally, so they can monitor usage
across the organization and ensure that licenses are allocated in the
most efficient way.
To support this process, Cousins' group has a huge
store of documentation including software manuals, Microsoft Developer
Network (MSDN) documents and their own reports and technical notes on
previous installations. ISYS:desktop enables them to quickly locate relevant
documentation whenever it is required.
Previously, Cousins and his team kept documentation
on a file server in a directory structure designed to assist users to
browse for the information they needed. As the collection of information
grew, the directory structure itself was no longer adequate to actually
Now that ISYS:desktop is installed, Cousins' team can
search thousands of files and find information in an instant, without
knowing where that information sits on the file server. "ISYS helps
us find things that we never even knew were there," says Cousins.
"Before, we could only find what we knew to look for. Now we're finding
things we never even knew we had". Another benefit of ISYS is that
it quickly helps the team to identify the information they don't have.
"ISYS saves time because not only can we find things immediately,
we also know when we don't have something, and it saves us from wasting
time looking for something that's not there," he said.
Cousins estimates that each search with ISYS:desktop
saves about 10 minutes of browsing through the data on the file server.
He uses ISYS about 10 times every day, which adds up to more than 11 hours
In the centrally-managed environment at the BBC software
programs must follow best practice in terms of installation. "ISYS
is very neat," he says. "It's well written, orderly, installs
nicely and doesn't take up lots of room."