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Home >> Customers >> Success Stories >> Gilshenan & Luton

ISYS product: ISYS:web.asp
Organization: Gilshenan & Luton Lawyers, Brisbane
Benefit: Saving hours finding legal information with a tailored search solution.
Industry: Legal
Data indexed: 280,000 Word, Excel, WordPerfect and PDF files
Available On: Company Intranet
No. Users: 100
No. Searches: 60 Searches Per Day
Used ISYS Since: May 2003

Gilshenan & Luton

ISYS Search Software understands that legal firms don't do things in neat little packages. Legal professionals work hard to learn about their clients and their particular needs in order to produce a positive result. Gilshenan & Luton, a 30-lawyer practice in Brisbane, Australia, has improved their ability to deliver results to their clients with a tailored solution using ISYS:web.asp.

Gilshenan & Luton has many divisions including property and finance, criminal law, family law, administrative and employment law, commercial and general litigation. Gilshenan & Luton's aim is to provide practical, personalized advice tailored to each individual client.

Gilshenan & Luton had around 280,000 documents that they needed to index. Like many law firms, the bulk of these existed as WordPerfect files. Around 100 staff members needed to search these files, including the document summary information. While developing the firm's intranet, they discovered that their web server's built-in indexing and search mechanism had neither the speed nor the capability to meet their searching requirements.

Gilshenan & Luton worked with ISYS Search Software to determine which ISYS product best suited their environment and search specifications, and which product features they would get the most value from.

Graham Sankey, responsible for intranet development and network support at Gilshenan & Luton, is pleased with the results that ISYS:web.asp has provided. "We were not stuck with an out-of-the-box solution," he says. "It's fantastic to see a company actually thinking about how its customers use a product and allowing them the flexibility to build their own solution without any sacrifice in speed, reliability or power".

"At several points during development, small changes and customizations were needed for ISYS to meet our needs, and these were carried out in a surprisingly short period of time," says Sankey. "I can't stress enough how helpful the support from ISYS was in getting our solution up and running".


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