ISYS product: ISYS:desktop
Organization: Goldman Sachs
Benefit: Saving time, avoiding duplication and speeding
the generation of new business.
Industry: Financial Services
Data indexed: Thousands of proposals and presentations
Rapidly Locating and Reusing Knowledge
Goldman Sachs is a leading global investment banking,
securities and investment management firm. Founded in 1869, it provides
a range of services to a diversified client base that includes corporations,
financial institutions, governments and high net worth individuals worldwide.
The Municipal Bond Department at Goldman Sachs is a division of the
company that includes both an investment banking group (Municipal Finance)
and a sales, trading and underwriting group (Municipal Sales & Trading).
The Department provides investment banking, credit, capital markets
and sales and trading services to issuers of, and investors in, tax-exempt
The Department's financial professionals frequently need to research
completed proposals and presentations throughout the course of their
daily work. In the past, Microsoft® Windows' Find feature was used
to search these documents, but this method proved too slow and ineffective.
Search Made Easy
To overcome this hurdle, Goldman Sachs' Municipal Bond Department elected
to use ISYS:desktop 6.0 for Windows XP - ISYS' sixth-generation, network-based
workgroup search solution. This enabled the Department's financial professionals
to quickly and easily extract relevant information contained within
their proposals and presentations, and to act quickly on their findings.
Allma Edwards, Team Leader for the Presentation Graphics Group, estimates
that the Department prepares and maintains thousands of proposals, some
of which go back a decade. "Since the Department's proposals and
presentations are the means by which business is generated, the content
of these documents is vital," said Edwards. "ISYS allows anyone
in the Department to independently locate any past proposal or presentation
and use it for current work, which means they don't have to recreate
what has already been done. This saves time and effort."
Tools of the Trade
Using ISYS' feature-rich search solution, Goldman Sachs' staff can construct
advanced searches and view results in seconds. At query time, users
can elect a variety of search methods, including Plain English, basic
Keyword, or Menu-Assisted, which enables users to select a variety of
Boolean operators for a more specific query.
Results are returned in seconds or less, at which point the Department's
financial professionals can view summaries of the results or sort them
according to a variety of variables, including date, number of hits
and document type.
The key to ISYS' results viewing is its Hit Highlighting and Hit-to-Hit
Navigation, which enable Goldman Sachs' employees to quickly find the
relevant information and jump between hits without scrolling endlessly.
These highlighting and navigation features are especially important
with the Department's presentations and proposals, where the key pieces
of information in a document might be hidden on page 50.
Perhaps what's most valuable to Goldman Sachs' Municipal Bond Department
is reusing existing information, rather than recreating it. Whether
it was a proposal created last month by an existing employee or a presentation
drafted by an employee who has since moved on, ISYS enables the Department
to quickly locate and reuse the document. According to Edwards, these
capabilities ensure that the Department runs in an efficient manner.
"We don't have to rely on the individual memories of personnel
who may have worked on a particular project, and we don't have to have
a staff member dedicated to managing the indexing of these projects.
ISYS is a critical tool in this department.