ISYS product: ISYS:web
Organization: City of Muskego
Benefit: Improved decision-making by City officials; better
public access to information.
Industry: Local Government
Available on: Website and intranet
City of Muskego
On all levels of government, technology has made a real
and tangible impact. Case in point, the City of Muskego recently won
the Lloyd D. Gladfelter award for improved public services thanks to
its imaging system that uses ISYS:web as the search component.
Every City has a tremendous amount of information documenting
how they govern. Municipal Codes, Charter Ordinances, Zoning Codes,
and Comprehensive Plans are some of the routine tools used. There are
huge numbers of documents generated by Common Council and a plethora
of other Committee meetings, such as Assessment Board of Reviews, Zoning
Board of Appeals, Finance Committee, Police and Fire Commission, and
Committee of the Whole.
In order for Committee members, Aldermen, and City staff
to make good decisions, they need to be able to access the records documenting
the rationale behind previous decisions, as well as all the City's current
policies. City residents need the same information to understand why
decisions have been made, and to hold their elected officials accountable.
The City of Muskego used ISYS to help make all of this
information easily available to those inside the organization as well
as to the general public.
The entire hard copy collection of records, dating back
to when the City was incorporated in 1964, was scanned to PDF format
and uploaded to the City's web site at http://www.ci.muskego.wi.us.
ISYS:web was then used to search and display information contained in
those records. Features such as hit-highlighting within PDF and hit-to-hit
navigation mean that visitors to the website can quickly find and navigate
to relevant information.
Joe Sommers, of the City of Muskego, estimates that the
system saves days of effort when records need to be found. The City
Clerk recently researched the history of "Legal Lot Status"
in two hours, which would otherwise have taken at least two days by
pulling the hard copy documents.
Joe says that the biggest advantage of the system is that
it provides information to the citizens of the City that previously
was not available. This ensures that citizens have full and open access
to the government information that affects their City.
The University of Wisconsin presented the Lloyd D. Gladfelter
Award "for a meritorious proposal improving federal, state, county
or municipal services in the State of Wisconsin" as recognition
of the public benefits resulting from the new system.
ISYS Search Software would like to acknowledge the
contribution of Joe Sommers (Director of Information Systems, City of
Muskego) in the preparation of this case study.