ISYS product: ISYS:web
Organization: Norton Rose law firm
Benefit: Streamlining global knowledge sharing between legal
Data indexed: Several thousand MS Word, PowerPoint and HTML
Available on: Company KM system in 13 offices
No. of users: over 700
Daily usage: 500 - 1000 searches
Used ISYS since: 2001
London based international law firm Norton
Rose uses the Compass Knowledge Management System, powered by ISYS:web,
to service over 700 legal staff from Paris to Moscow to Bangkok.
Supplying Norton Rose staff with immediate
online access to the latest legal updates, historic and current know-how,
the Compass Knowledge Management System provides an invaluable service,
ensuring that the firm constantly takes advantage of its combined experience.
During development, one of the firm's
primary concerns was a Precedents and Newsletters database that was not
user-friendly and relied on old technology. Because the system was cumbersome,
there was no incentive for lawyers to contribute knowledge acquired from
experience with clients. This tacit knowledge is possibly the most valuable
information an organization can possess.
After some investigation, the firm chose
ISYS:web. "There were some very specific requirements regarding how
information was to be presented. It was possible to make ISYS meet these
requirements," said Chris Richards, systems development manager at
There are thousands of documents in Compass,
comprising mostly MS Word, PowerPoint and HTML files. Lawyers can search
across the entire database and collate information, reuse wording and
update themselves on the latest issues.
"The Compass System has revolutionized
the way our lawyers work," said Ann Halpern, who is responsible for
professional resources at Norton Rose.
Every day there are between 500 and 1000
searches performed on Compass from all over the world and lawyers are
also able to access the Compass System remotely from their home.