Software and Services Provider for Financial Institutions to Offer
Customers Advanced Search Technology for Accessing Online Documentation
and Support Information
DENVER - August 4, 2004 - ISYS Search Software (www.isys-search.com),
a global supplier of enterprise search solutions for business and government,
has announced that Harland Financial Solutions has selected ISYS:web to
provide its customers with advanced information retrieval capabilities
for searching its online documentation and support repositories.
With more than 6,000 clients, Harland Financial Solutions is one of the
leading providers of technology to U.S. financial institutions. To better
serve its credit union customers, Harland Financial Solutions will implement
ISYS:web to enable rapid retrieval of relevant information contained in
its online documentation, help files, FAQs and other sources of support
data for its credit unions utilizing the ULTRADATA System.
"Our customers have thousands of employees who routinely leverage
our online support tools, seeking answers to common questions regarding
our software and services," said Cheryl Bookhammer, manager of design
and documentation at Harland Financial Solutions. "In addition to
offering the convenience of hosting these data sources online, we also
want to provide our valued customers with retrieval technology designed
to connect them with the information they seek in a fast and intuitive
manner. ISYS:web will deliver that capability and help us enhance the
service we provide to financial institutions."
Harland Financial Solutions has thousands of PDF documents representing
hundreds of megabytes of data. Not only will the company use ISYS:web
for its standard search capabilities, but also to deliver targeted search
results that are tailored to the particular product a customer is using.
The company will also use the ISYS:publisher tool to help customers with
slow or unreliable Internet connections. With ISYS:publisher, the company
can deliver its online documentation on CD and make it instantly searchable
via the ISYS engine.
About ISYS Search Software
Established in 1988, ISYS Search Software is a global supplier of search
solutions for business and government. The company's award-winning software
suite offers a broad range of products designed for searching desktops,
networks, websites and intranets. ISYS has been deployed by thousands
of organizations operating in a variety of industries, including government,
legal, law enforcement, financial services, healthcare and recruitment.
Headquartered in Sydney, Australia, ISYS also maintains offices in Denver
and the UK. The company's customers include the US Department of Homeland
Security, Boeing, Perkins Coie, Management Recruiters International, the
IRS, the US Department of Justice, the Miami Police Department, and Blue
Cross Blue Shield. Additional information can be obtained by phone at
800.992.4797 and via the Web at http://www.isys-search.com.
ISYS Search Software