ISYS:web Search Solution to Provide Maranti's Support Representatives,
Customers With Advanced Information Retrieval Capabilities
DENVER - August 10, 2004 - ISYS Search Software (www.isys-search.com),
a global supplier of enterprise search solutions for business and government,
today announced that Maranti Inc. has selected ISYS:web for its customer
support department and customer self-help site.
Maranti manufactures enterprise-class network storage controllers that
enable the deployment of highly scalable, highly available storage infrastructure.
To support both its service representatives and customers, Maranti has
developed a large support knowledge base comprised of a vast amount of
data related to its technology. By implementing ISYS:web, Maranti's Tier
0 and Tier 1 support representatives now have rapid access to this information,
while customers are afforded the same convenience via the company's self-help
"Given the high volume of information available to our support representatives
and customers, it was clear we needed a proven Web-based search solution
to enable fast, convenient retrieval," said Elliot Barnett, ECM manager,
Maranti Inc. "Not only does ISYS satisfy this need, but from an administration
standpoint, it has been extremely flexible and easy to configure. Using
ISYS:web's keyword-driven templates, we're able to customize the functionality
and layout in a matter of minutes. The result is we can roll out the search
solution in days, not months, which in turn enables our customers and
support representatives to benefit from it much sooner."
Maranti is using ISYS:web to enable the retrieval of data contained in
a variety of sources, including SQL databases, Microsoft Sharepoint Server,
XML, PDFs, HTML and word processing documents. ISYS:web comes standard
with natural language, Boolean, phrase matching and proximity query types;
a built-in thesaurus and user-defined synonyms; sorting, filtering and
stemming; and support for more than 30 languages and 125 file types.
About ISYS Search Software
Established in 1988, ISYS Search Software is a global supplier of search
solutions for business and government. The company's award-winning software
suite offers a broad range of products designed for searching desktops,
networks, websites and intranets. ISYS has been deployed by thousands
of organizations operating in a variety of industries, including government,
legal, law enforcement, financial services, healthcare and recruitment.
Headquartered in Sydney, Australia, ISYS also maintains offices in Denver
and the UK. The company's customers include the US Department of Homeland
Security, Boeing, Perkins Coie, Management Recruiters International, the
IRS, the US Department of Justice, the Miami Police Department, and Blue
Cross Blue Shield. Additional information can be obtained by phone at
800.992.4797 and via the Web at http://www.isys-search.com.
ISYS Search Software