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March Networks Selects ISYS Search Software to Enable Advanced Search Capabilities for Its Customer Care Division

Search Tool Provides Single Access Point to Disparate Knowledge Databases

DENVER - April 27, 2004 - ISYS Search Software, a global supplier of enterprise search solutions for business and government, today announced that March Networks has selected ISYS:desktop to provide its customer care staff with advanced search capabilities.

March Networks is a recognized supplier of digital video security systems and software. The company has hundreds of customers that are supported by a 24/7 Customer Care Center. March Networks selected ISYS to provide its support department with advanced technology for searching and retrieving relevant information contained across its various information repositories.

"One of our top priorities at March Networks is to address customer inquiries in a fast and thorough manner," said David Rothwell, Vice President, Customer Care with March Networks. "ISYS helps us satisfy this goal by providing our customer care employees with advanced search technology for quickly and easily retrieving critical information contained across our vast support knowledge bases. As a result, our staff can reduce the amount of time spent on each issue and, in turn, take on a higher volume of inquiries."

ISYS:desktop comes standard with a variety of out-of-the-box features, including multiple query methods, Hit-Highlighting, Hit-To-Hit Navigation, results sorting, stemming, and support for 30 foreign languages and 125 file formats, such as Microsoft Word documents, emails, PDFs, HTML, XML, databases and more.

About ISYS Search Software.
Established in 1988, ISYS Search Software is a global supplier of search solutions for business and government. The company's award-winning software suite offers a broad range of products designed to meet the diverse information retrieval and knowledge management needs of organizations operating in a variety of industries, including government, legal, law enforcement and recruitment.

Headquartered in Sydney, Australia, ISYS also maintains offices in Denver and the UK. The company's customers include the USDA, Boeing, Perkins Coie, Management Recruiters International (MRI), the US Department of Justice, the Miami Police Department, BlueCross BlueShield and the IRS. Additional information can be obtained by phone at 800.992.4797

Media Contact:

ISYS Search Software
Dave Haucke
303.689.9998 x.232
dave.haucke@isysusa.com

 

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