Search Tool Provides Single Access Point to Disparate Knowledge Databases
DENVER - April 27, 2004 - ISYS Search Software, a global supplier of
enterprise search solutions for business and government, today announced
that March Networks has selected ISYS:desktop to provide its customer
care staff with advanced search capabilities.
March Networks is a recognized supplier of digital video security systems
and software. The company has hundreds of customers that are supported
by a 24/7 Customer Care Center. March Networks selected ISYS to provide
its support department with advanced technology for searching and retrieving
relevant information contained across its various information repositories.
"One of our top priorities at March Networks is to address customer
inquiries in a fast and thorough manner," said David Rothwell, Vice
President, Customer Care with March Networks. "ISYS helps us satisfy
this goal by providing our customer care employees with advanced search
technology for quickly and easily retrieving critical information contained
across our vast support knowledge bases. As a result, our staff can reduce
the amount of time spent on each issue and, in turn, take on a higher
volume of inquiries."
ISYS:desktop comes standard with a variety of out-of-the-box features,
including multiple query methods, Hit-Highlighting, Hit-To-Hit Navigation,
results sorting, stemming, and support for 30 foreign languages and 125
file formats, such as Microsoft Word documents, emails, PDFs, HTML, XML,
databases and more.
Established in 1988, ISYS Search Software is a global supplier of search
solutions for business and government. The company's award-winning software
suite offers a broad range of products designed to meet the diverse information
retrieval and knowledge management needs of organizations operating in
a variety of industries, including government, legal, law enforcement
Headquartered in Sydney, Australia, ISYS also maintains offices in Denver
and the UK. The company's customers include the USDA, Boeing, Perkins
Coie, Management Recruiters International (MRI), the US Department of
Justice, the Miami Police Department, BlueCross BlueShield and the IRS.
Additional information can be obtained by phone at 800.992.4797
ISYS Search Software