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Home >> Support >> FAQs >> General



Q1: Why do I need ISYS search software?

A: Studies have shown that 80% of all company information is unstructured, existing in formats such as emails, email attachments, reports, word processing documents, spreadsheets, databases and legacy systems. A search engine such as ISYS enables you to search and view all of these diverse information sources from a single window.

For example, you could search your personal and company files for the name of a customer "Derek Malthouse", and any reference to this customer would be displayed. This could be in a contract, CRM system, email or any of over 125 different file formats. You could then view the information directly from ISYS, without having to install the application in which the original information was created. So if a letter was written to "Derek Malthouse" four years ago, by someone who no longer works in your organization, as long as you had the security privileges to access the information you would be able to see a record of that correspondence. ISYS saves you time and ensures that you have all the information you need at your fingertips.

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Q2: How do I find out what version of my ISYS product I am running?

A: To find out the version numbers of the ISYS application you are using follow these steps:

  • Run the program you need the version number of
  • For ISYS:desktop this can be either ISYS Utilities or ISYS Query
  • Click "Help" on the menu
  • Select "About"
  • The version number will be displayed

Note: for ISYS:desktop there are 2 version numbers: DLL and GUI. It is important that you make note of both of these as well as the build numbers

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Q3: I am running an older version of ISYS:desktop, how do I upgrade to ISYS:desktop 6?

A: Contact us to arrange an upgrade to the latest version of ISYS.

If you already have any version of ISYS:desktop on your computer, and you have existing indexes, the process for upgrading is as follows:

  • Back up essential files
  • Uninstall any previous version/s of ISYS:desktop
  • Install ISYS:desktop 6
  • Restore essential files if necessary
  • Reindex all indexes

Q4: What type of information do I need to provide when e-mailing ISYS support?

A: Provide each of the following:

  • Licence Number
  • ISYS product you are using
  • Version number including any build numbers
  • Detailed explanation of your problem or query

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Q5: Does ISYS recognize special symbols when doing a query?

A: Yes ISYS recognizes the following special symbols: -

* or !
The * or ! symbols are wildcards and can be used to search for any number of significant characters. Only one wildcard can be used per word. The * wildcard can be used at the beginning of a word. Note that the amount of time to complete the query will increase as the position of the * moves toward the beginning of the word.

The * wildcard can also be used on its own to select all documents in the database. Only the first word of each document will be highlighted.

The ~ symbol activates word tense conflation. Type the ~ immediately following the word, do not include a space.

By default, conflation is set to "off". Using this symbol in a query will turn it on for this word. Your ISYS:web Administrator may have set conflation to always turned "on", use this symbol to turn conflation off.

You can also use the conflation operator at the beginning of a word, or at both ends of word. With conflation set to always be "on" only activates trailing conflation because of the performance considerations associated with leading conflation.

The + symbol reverses the synonym expansion setting. Type the + immediately following the word, do not include a space.

When you enter a word into a query that is defined in a synonym ring. By default, synonyms are turned on, using + will turn it off for a word.

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Q6: What languages does ISYS support?

A: ISYS supports the following languages:

  • Arabic
  • Chinese (Simplified and traditional)
  • Cyrillic
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Portuguese
  • Russian
  • Spanish
  • Swedish
  • Thai
  • Turkish

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Q7: How do I uninstall ISYS?

A: Select 'Add/Remove Programs' from your control panel and select the ISYS program you wish to uninstall.

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Q8: What files do I have to backup before reinstalling or upgrading ISYS:desktop?

A: For each index created you will have to backup the following files in the index directory:

  • Isys.ixa (Index file)
  • Isys.ixb (Index file)
  • Isys.ixc (Index file)
  • Isys.cfg (Isys configuration file)

If the following files exist these should also be backed up:

  • Isys.ixd (Index file)
  • Isys.sql (SQL configuration file)
  • Isys.mal (E-mail configuration file)

In the ISYS program directory you should also back up the following files:

  • Isys.reg (Your current registration details)
  • Isys.db (Catalog file)
  • Isys.cwd (Common word list file)
  • Isys.syn (Synonym rings file)
  • Isys.sct (Concept tree file) 

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Q9: How do I enter a new authorization code?

A: Perform the following steps:

  • Select 'Tools' - 'Licence Manager' in ISYS Utilities
  • Click on the 'Add' button to enter a new code
  • Click on the OK button once you have finished

You can also access the Licence Manager by clicking on 'Start' - 'Programs' - 'ISYS Knowledge Management'

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Q10: Does ISYS index e-mail attachments?

A: ISYS:desktop version 6 indexes e-mail attachments in Microsoft Outlook, Exchange and Outlook Express.

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Q11: What file formats can ISYS index?

A: ISYS can index the following file types:

Adobe Acrobat (PDF)
ASCII Source Code
ASCII Transcript
Compuserve E-mail
DisplayWrite 4
DisplayWrite 5
Frame Work 3
Haansoft Hangul
HTML Raw Codes
HTML Text Only
Lotus Ami Pro
Lotus Manuscript
Lotus WordPro 2.0, 3.0, 97
Microsoft Binders
Microsoft Excel 3.0, 4.0, 5.0, 95, 97, 2000
Microsoft HTML Help (CHM)

Microsoft MSG
Microsoft Office XP
Microsoft Office 2003
Microsoft PowerPoint 4.0, 95, 97, 2000
Microsoft RTF (Rich Text Format)
Microsoft Word 2.0, 6.0, 95, 97, 2000
Microsoft Word (DOS) 2.0, 3.0, 4.0, 5.0, 5.5
Microsoft Works 1.0, 2.0, 3.0, 4.0MP3
Multimate 3.0, 4.0, 5.0, Advantage
Open Access II
Professional Write
Q & A Write
SGML Text Only
Wang IWP
Windows Write 1.0, 2.0, 3.0
Word Perfect 4.2
Word Perfect 5.0, 6, 7, 8, 2000
Wordstar 3, 4, 5, 6, 2000
ZIP files - any of the above formats

ISYS will read relational data from the following Data Sources:

SQL Access
DBase IV
FoxPro 2
FoxPro 2.5
Oracle 8
Paradox 3.x, 4.x, 2000
Any ODBC compliant data source, eg. MS SQL Server, Sybase, Informix and DB2

E-mails Mapi - Microsoft Exchange & Outlook
Public Mapi - Microsoft public folders / Exchange shared folders
VIM - Lotus cc:mail
Internet - Netscape mail, Eudora, Microsoft Internet, Outlook Express 4, etc
Compuserve - Compuserve WinCim 3.x & above
Outlook Express 5 - Outlook Express 5.0, 5.5

By using ISYS:spider we can also access and index any web site via the internet or your intranet.

Native Lotus Notes:
Lotus Notes 5 document fields and content (via local and/or Lotus Domino Server) are now indexed natively with ISYS:desktop

Act! - ISYS now has the ability to index your Act! Database files

OEM defined, via OEM provided External Access Module, created with the ISYS:sdk product


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Q12: Does ISYS index Lotus Notes Domino Server?

A: ISYS:desktop version 6 indexes Lotus Notes 5 document fields and content (via local and/or Lotus Domino Server)

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Didn't find an answer in our FAQ? Try our newsgroups or send an email to your nearest ISYS Search Software support representative by clicking one of the links below:


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