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Support Status

The vast majority of our customers use either the latest version of ISYS or the previous version, hence ISYS technical support is focussed on these current products. Customers using Version 5 of ISYS or earlier are advised to upgrade to the latest version of ISYS in order to receive the best quality support we can offer.

The status of support for ISYS products is as follows:

Product
Version
Tech support status
Product maintenance status
(bugs repaired etc)
Latest available version of this product:
ISYS:desktop Version 6 current product- support available current product - actively maintained. Version 6
Version 5 support available no software maintenance
ISYS:web Version 6 current product - support available current product - actively maintained. Version 6
Version 5 support available no software maintenance
ISYS:web.asp Version 6 current product - support available current product - actively maintained. Version 6
ISYS:sdk Version 6 current product - support available current product - actively maintained. Version 6
Version 5 support available no software maintenance
ISYS:spider Version 6 current product - support available current product - actively maintained. Version 6
Version 5 support available no software maintenance
ISYS:image Version 6 current product - support available current product - actively maintained. Version 6
Version 5.6 support available no software maintenance
Version 5 support available no software maintenance
ISYS:publisher Version 6 current product - support available current product - actively maintained. Version 6
Version 5 support available no software maintenance
ISYS:intradisk Version 5 support available current product - actively maintained. Version 6
ISYS:hindsite Version 5 email and newsgroup support only minimal product maintenance Version 5
ISYS:rdu Version 6 current product - support available current product - actively maintained. Version 6
Version 5 support available minimal product maintenance

If you are currently using an older version of ISYS but want to continue receiving technical support for ISYS products, you will need to install and register a supported version of ISYS.

If you have an active paid support plan for a product, ISYS Search Software will provide support until that plan expires. To continue receiving support for ISYS after the plan's expiration date, you will need to upgrade to a supported version.

If you choose to upgrade to the most recent version of ISYS, support will be provided for any issues that arise out of the upgrade process.

Please contact us to arrange an upgrade.

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